SHIPPING AND DELIVERY
Delivery Restrictions
The Customer is responsible for providing accurate and complete shipping information. LuXx Labs shall not be liable for delays, losses, or costs associated with reshipments that result directly from incorrect or incomplete addresses provided by the Customer at checkout. LuXx Labs will make reasonable efforts to notify the Customer of any apparent address issues prior to shipment.
Shipping is limited to the continental United States only
We use UPS and FedEx exclusively
We may refuse high-risk addresses
material Transfer Agreement
Each order requires the Customer’s execution and return of LuXx Labs’s Material Transfer Agreement (MTA), the current version of which is available at https://myluxurylabs.com/mta/. The MTA in effect at the time of order placement shall govern the transaction.
The MTA is incorporated by reference into these Terms.
RETURNS AND REFUNDS
Due to the nature of research chemicals, and safety and contamination risks:
NO RETURNS OR REFUNDS (with the exception of verified manufacturing defects)
No cancellations after payment
No exchanges
Due to safety and contamination risks, all sales are final. Returns, refunds, or exchanges are not accepted once an order is placed.
Inspection Requirements
The Customer must:
Inspect shipments immediately upon receipt
Report any issues in writing to shop@myluxurylabs.com within seven (7) calendar days of delivery, with such notice deemed given upon sending
Provide photographic evidence and, where applicable and reasonably available, analytical data supporting the claim
For verified manufacturing defects only, at our discretion we may issue:
A replacement with conforming product, OR
Credit toward future purchase, BUT
Cash refunds are not available except as may be required by applicable law