PRIVACY POLICY
The information that we collect and use varies depending on how you interact with us. We may collect the following types of information.
The types of personal information we obtain about you depend on how you interact with the Website. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following describes the categories and specific types of personal information we may collect:
Contact Details: LuXx Labs may require you to create an account to verify that you are an authorized user of the Website. The information that you may be required to submit to create an account includes your first name, last name, and email address.
Order Information: LuXx Labs may collect your name, billing address, shipping address, payment information (processed securely through third-party providers), phone number, and email address when you place an order.
Date of Birth: LuXx Labs may require you to provide your date of birth to verify that you are an authorized user of the Website.
Please keep in mind that some features of the Website may require you to directly provide us with certain information about yourself, such as your date of birth for age verification purposes. You may elect not to provide this information, but doing so may prevent you from using or accessing the Website or its features.
Personal Information
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill orders
To verify your age and eligibility to purchase our products
To communicate with you about your orders and otherwise provide customer support
To comply with regulatory compliance and legal obligations
To prevent fraud
Disclosure of Your Information
We may share your personal information with:
Payment processors
Shipping carriers
Legal and regulatory authorities, if required by law or to enforce our Terms
We do not use or disclose sensitive personal information without your consent except as required by law or as necessary to fulfill our obligations under these Terms. We do not use personal information for the purposes of inferring characteristics about you. We do not sell or rent your personal information to third parties for their marketing purposes.
Third Party Websites and Links
The Website may provide links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites.
Data Security and Retention of Your Information
We implement and maintain reasonable safeguards designed to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. Any information you transmit to us is at your own risk. We recommend that you do not transmit sensitive or confidential information through unsecured channels.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the products you ordered, comply with legal and regulatory obligations, resolve disputes, and for other legitimate business purposes. When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable law. LuXx Labs shall have no obligation to retain personal information beyond the minimum period required by applicable law.
Your Rights and Choices
Depending on your location and applicable law, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances. In certain cases, we may decline your request where permitted or required by law, such as when we need to retain information to comply with legal obligations or to establish, exercise, or defend legal claims. If we decline your request, we will provide you with a brief explanation to the extent required by applicable law.
Right to Access/Know: You may have a right to request access to the personal information we hold about you, including details relating to the ways in which we use and share your information
Right to Delete: You may have a right to request that we delete personal information we maintain about you
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent
Appeal: You may have a right to appeal our decision if we decline to process your request
Managing Communication Preferences: You may opt out of receiving marketing communications
To exercise any of these rights, please contact us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or other identifying information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law, typically within thirty (30) to forty-five (45) days of receipt, and will notify you if we need additional time.
If you have any questions about our Privacy Policy, please feel free to contact us by email at shop@myluxurylabs.com.
GOVERNING LAW AND JURISDICTION; DISPUTE RESOLUTION
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, without regard to its conflict of law principles. The parties agree to attempt, in good faith, to resolve any dispute related to these Terms through informal negotiation for thirty (30) days prior to commencing any formal dispute resolution proceedings. Failure to comply with this informal negotiation requirement shall result in dismissal of any arbitration or court proceeding without prejudice, and the non-complying party shall bear all costs and fees incurred by the other party in connection with such premature filing. Any unresolved disputes arising out of or relating to these Terms, including disputes regarding the validity, interpretation, breach, or termination of these Terms, shall be finally resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules then in effect. The arbitration shall be conducted in Wyoming, and judgment on the arbitration award may be entered in any court having jurisdiction. Each party shall bear its own costs and attorneys’ fees; provided, however, that the prevailing party in any arbitration or litigation shall be entitled to recover its reasonable attorneys’ fees and costs from the non-prevailing party. Notwithstanding the foregoing, LuXx Labs may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, confidential information, or to enforce payment obligations, without the requirement of posting a bond. The Customer may seek injunctive relief only in Wyoming state or federal courts.
ENTIRE AGREEMENT
These Terms and any terms and agreements expressly incorporated herein by reference constitute the sole and entire agreement between you and LuXx Labs regarding the Website and the purchase and use of products, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, relating to the subject matter hereof. No amendment, modification, or waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized officer of LuXx Labs. Any waiver of a breach of these Terms shall not constitute a waiver of any subsequent breach.
CHANGES TO TERMS
LuXx Labs reserves the right to update, modify, or replace any part of these Terms at any time in its sole discretion. Changes will be posted on this webpage and, for material changes, LuXx Labs may provide notice via email to the address associated with your account. Changes will become effective immediately upon posting unless otherwise specified. It is your responsibility to check this webpage periodically for changes. Your continued use of or access to the Website or purchase of products following the posting of any changes constitutes your acceptance of and agreement to the modified terms. If you do not agree to the modified terms, your sole remedy is to discontinue use of the Website and products.
SEVERABILITY
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be reformed to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such reformation is not possible, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision.
LuXx Labs shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, acts of God, war, terrorism, civil unrest, government actions, labor disputes, supplier failures, transportation disruptions, delays due to back orders of requested products, mail delays, customs delays, or lost shipments. LuXx Labs shall not be responsible to notify the Customer in the event of such delays, though it may do so as a courtesy. The Customer shall be solely responsible to make other arrangements to purchase alternative products and cover any costs incurred in connection with such purchases. In the event of a force majeure lasting more than ninety (90) days, either party may terminate the affected order without liability.
FORCE MAJEURE
ACKNOWLEDGMENT
BY USING THE WEBSITE OR PURCHASING LUXX LABS PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. YOU SPECIFICALLY ACKNOWLEDGE THE RESEARCH USE ONLY (RUO) DESIGNATION OF ALL PRODUCTS AND AGREE THAT PRODUCTS ARE NOT INTENDED FOR DIAGNOSTIC, THERAPEUTIC, OR CLINICAL USE. YOU AGREE TO COMPLY WITH ALL APPLICABLE REGULATIONS AND ACKNOWLEDGE THAT MISUSE OF RUO PRODUCTS MAY RESULT IN CIVIL AND CRIMINAL LIABILITY. YOU FURTHER ACKNOWLEDGE THAT LUXX LABS HAS NO LIABILITY FOR ANY UNAUTHORIZED OR IMPROPER USE OF ITS PRODUCTS.